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Privacy Policy

Last updated: 03/12/2025
Company: RunWithOps Ltd (“we”, “us”, “our”)
We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK GDPR.

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1. Information We Collect

Information you provide to us

  • Contact details such as name, email, job title, and company.

  • Enquiries sent through our website or contact forms.

  • Project-related information provided during onboarding or service delivery.

  • Billing and contract information.

Information collected automatically

  • Website analytics data (pages viewed, time on site, IP address, device type).

  • Cookies and similar technologies used for performance and security.

Information from clients

When we deliver services, we may access:

  • Platform credentials (only where authorised and necessary).

  • Campaign, creative, or analytics data.

  • Task and workflow information.

We only access the minimum data required to perform our work.

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2. How We Use Your Information

We use your information to:

  • Provide our services and manage client accounts.

  • Communicate about projects, onboarding, support, or billing.

  • Improve our website, operations, and service quality.

  • Maintain security, audit logs, and fraud prevention.

  • Comply with legal and regulatory obligations.

We do not sell or share your data for marketing by third parties.

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3. Legal Bases for Processing

Under UK GDPR, we process data on the following bases:

  • Contract – to deliver services you request.

  • Legitimate Interest – to operate and improve our business.

  • Consent – for optional cookies or marketing communications.

  • Legal Obligation – for accounting or compliance purposes.

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4. How We Store and Protect Your Data

We use industry-standard security measures, including:

  • Encrypted storage and secure access controls.

  • Role-based access and multi-factor authentication.

  • Secure client environments and approved tooling.

  • Regular audits and limited retention periods.

Client data is stored only for as long as necessary to deliver services.

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5. Sharing Your Information

We may share data with:

  • Trusted service providers (e.g., project management, cloud hosting).

  • Legal, accounting, or compliance advisers.

  • Partners or subcontractors involved in delivering your work (under NDA and strict security protocols).

We do not share data outside the UK without appropriate safeguards (Standard Contractual Clauses or equivalent protections).

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6. Your Rights

You have the right to:

  • Access your personal data.

  • Request corrections or updates.

  • Request deletion (“right to be forgotten”).

  • Object to or restrict certain processing.

  • Withdraw consent for marketing.

  • Data portability (where applicable).

To exercise these rights, contact: info@runwithops.com

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7. Cookies

We use cookies for:

  • Website functionality

  • Analytics and performance

  • Security

You can manage cookies through your browser settings or via the on-site cookie banner.

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8. Data Retention

We retain personal data only for as long as needed:

  • Client/project data: typically 12–24 months after completion (unless required longer for compliance).

  • Website analytics: up to 26 months.

  • Financial records: 6 years (legal requirement).

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9. Children’s Privacy

Our services are not directed at individuals under 18.
We do not knowingly collect data from children.

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10. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with a new “Last updated” date.

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11. Contact Us

For questions or data requests, contact:
Email: info@runwithops.com
Company: RunWithOps Ltd

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